Quotation layers
Making, packing, freight, import charges and site services must be identified separately.
Delivery, import and care
Delivery, installation & care
Delivery, import responsibilities, unloading, installation boundaries, inspection and care must be readable before an enquiry, not sent only after purchase.
Requires approved Incoterms and named-place practice, tax and duty wording, installation scope and a claims procedure.
Required content
The responsibilities a delivery page must set out
No default DAP, DPU or DDP position, transit time, tariff treatment or breakage guarantee is presented. Each is confirmed per project in writing.
Trade term and named place
No default DAP, DPU or DDP position has been approved.
Importer and tax
The quotation must identify the importer of record and who handles duty, import VAT and brokerage.
Unloading and installation
Vehicle access, unloading, lifting, foundations, fixings and installation responsibilities remain project-specific.
Arrival inspection
A safe evidence and escalation process is required; consumer statutory rights must not be shortened.
Care and claims
Stone-specific care and any contractual remedy must be provided in approved, durable terms.